This policy applies to every RAW Sports camp, clinic and league, to the WinSport Annual Training Program (which has its own section), and to merchandise (see the merchandise section). A short program runs one week or less. A long program runs more than one week, including Flag Football Leagues and multi-week camps that meet one or more days a week over several months. Each program page tells you which one it is and the number of scheduled sessions. Requests must be made in writing to the email on the program page. The date we receive your request decides which tier applies.

Admin Fee

Cash refunds carry an admin fee of $75 for orders under $1500 and 10% for orders of $1500 or more*. It covers payment processing and handling. Refunds taken as RAW credit never carry a fee. The fee is charged once per order, not per athlete.

*The WinSport Annual Training Program has its own Policy, set out in its own section below

Short Programs (One week or less)

Long Programs (Flag league and multi-week camps)

Where a league builds teams before play begins, as Flag does at Draft Day, that day counts as the first session.

Jr. Cardinals Edmonton league families: your registration follows the league’s own policies, including refunds. Read the Jr. Cardinals Edmonton League Policies.

Jr. Cardinals Calgary league families: your registration follows the league’s own policies, including refunds. Read the Jr. Cardinals Calgary League Policies.

Injury and Medical

If your athlete can’t take part because of injury or illness, tell us as soon as you can, and send a doctor’s note within 14 days of telling us. Before the program starts, you’ll receive 100% RAW credit with no fee, or a cash refund less the admin fee. During the program, you’ll receive RAW credit for every session missed from the date you tell us, with no fee. If the note confirms the athlete can’t return for the rest of the program, you may instead take a cash refund for those sessions less the admin fee. Credit runs from the date you tell us, not the date of the injury, so please tell us early.

RAW Credit

RAW credit is issued as a coupon code, emailed to you the day your request is approved. It is valid for 12 months and is intended for the same program the following year, or its equivalent. It may be used for any member of your immediate family. If the program is not offered again within 12 months, we will honour the code on another RAW program of your choice. Credit is not exchangeable for cash later.

WinSport Annual Training Program

The WinSport training program is a full off-season commitment, paid in full at registration. It’s built on long-term relationships: athletes choose to join our program, and we choose athletes we want as part of our team and culture. Because both sides make that commitment for the whole season, this program has its own terms.

**Each session’s value is the program price divided by the total number of sessions on the published season calendar. We count the sessions still scheduled from the date we receive your written request and refund half of their value. For example, if the program is $4,000 for 80 sessions ($50 per session) and 50 sessions remain when we receive your request, your refund is 50 x $50 x 50% = $1,250.

WinSport Injury and Medical: An athlete’s health always comes first. If your athlete is injured or ill, send us a doctor’s note within 14 days. Sessions missed while they recover will be credited in full, with no fee, from the date you tell us.

Many injuries don’t mean stepping away from training altogether. Once your athlete’s doctor or surgeon clears them for exercise or rehab in the gym, we’ll build their rehab into their personalized programming, or train around the injury, and we’ll expect them to rejoin the program at that point. Credit for missed sessions stops once your athlete is cleared to return.

WinSport Payment Plans: If you paid through Affirm or Sezzle, withdrawing doesn’t cancel your plan. Any approved refund is returned through that provider and applied under its terms.

Switching programs, cancellations by RAW, and conduct

To move to a different program, request RAW credit under the tiers above and register for the new program using your coupon code. We do not transfer registrations directly. If RAW cancels a program, you receive a full cash refund with no fee. If a single session is cancelled, we schedule a make-up where we can and otherwise issue pro-rated credit. Athletes removed for conduct are not refunded. Cash refunds are returned to the original payment method within 10 business days.

Registrations made before this policy

If you registered before this policy took effect, September 30, 2026, the terms published on the program page when you registered continue to apply to that registration. Where this policy is more generous than those terms, this policy applies instead. The Edmonton Jr. Cardinals 2027 season keeps its own published terms for registrations made before this policy took effect.

Merchandise Shipping Policy

Processing Time

All orders are processed within 1-4 business days (excluding weekends and holidays) after receiving your order confirmation email.  You will receive another notification when your order has shipped.  Please note: Processing times may be extended during peak seasons or high-volume sales events.

Domestic Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout.  We offer two tiers for domestic shipping:

Defining Non-Standard/Rural Postal Codes

A $30.00 Flat Rate is applied to any postal code that is designated as rural, remote or non-standard by our primary carrier partners (including certain P.O. Boxes, military addresses and specific regional zones).  This rate is charged regardless of the total purchase amount.  Your shipping eligibility will be determined automatically at checkout based on the address entered.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.  Please allow up to 48 hours for the tracking information to become available.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.

Merchandise Refund/Exchange Policy

Refund policy

*Currently, we offer exchanges and returns for store credit to Canadian customers only. [We do not offer international returns/exchanges, as the customs/duties fees going both directions are simply ludicrous at this time.]

To initiate an exchange or return, please click here.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it. Unworn, unused, unwashed, with tags, void of pet hair, void of perfumes/colognes, void of deodorant marks, and in its original packaging. You’ll also need the digital receipt or proof of purchase. Once a return is initiated, you are eligible for either an exchange or store credit for the value of the item.

We do not cover the cost of return shipping at this time.

We do not offer refunds at this time.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.  All damages reported after (30) days upon reception will be considered fault of the customer. 

Exceptions / non-returnable items

Certain types of items cannot be returned or exchanged.  This includes accessories, sale items and gift cards.

Non-Returnable Accessories:

• Hat(s) – Toque/Beanie/Baseball Cap/Bucket Hat 
• Socks
• Mouthguard(s)
• Head Tie(s)
• Towel(s) – Thick/Thin
• Drawstring Bag(s)
• Duffle Bag(s)
• Sunglasses
• Wristband(s)
• Swag Packs

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.  RAW Sports does not provide return shipping labels and does not cover return shipping costs at this time. 

Store Credit 

If you don’t want to exchange your item (for a different size/colour etc) we will happily give you store credit for the price of the item you are returning.  RAW Sports does not provide return shipping labels and does not cover return shipping costs at this time.