Refund Policy

Camp Refund Policy

If you request a refund between the time of purchase and two (2) weeks before the camp start date, we will issue a full refund to your original form of payment.

For refund requests made within two (2) weeks of the camp start date, you must select one of the following options:

• A full refund in the form of a coupon code, which can be applied to future camps, programs, or merchandise.
• A 50% refund to your original form of payment.

Injuries:
If a player is injured and must miss more than 50% of the camp, we will provide a full refund via RAW credit for the sessions they missed. Please note that we do not offer cash refunds in these situations.

Subscription Program Refund Policy

Please submit a request using our online form, here.  A member of our team will contact you within three (3) business days.

Merchandise Refund/Exchange Policy

Refund policy

*Currently, we offer exchanges and returns for store credit to Canadian customers only. [We do not offer international returns/exchanges, as the customs/duties fees going both directions are simply ludicrous at this time.]

To initiate an exchange or return, please click here.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it. Unworn, unused, unwashed, with tags, void of pet hair, void of perfumes/colognes, void of deodorant marks, and in its original packaging. You’ll also need the digital receipt or proof of purchase. Once a return is initiated, you are eligible for either an exchange or store credit for the value of the item.

We do not cover the cost of return shipping at this time.

We do not offer refunds at this time.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned or exchanged.  This includes accessories, sale items and gift cards.

Non-Returnable Accessories:

Hat(s) – Toque/Beanie/Baseball Cap/Bucket Hat 

Socks

Mouthguard(s)

Head Tie(s)

Towel(s) – Thick/Thin

Drawstring Bag(s)

Duffle Bag(s)

Sunglasses

Wristband(s)

Swag Packs

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Store Credit 

If you don’t want to exchange your item (for a different size/colour etc) we will happily give you store credit for the price of the item you are returning.